Refund & Return Policy

Last updated: 4 November 2026

We want you to be happy with your order. If something is wrong, tell us and we will fix it.

7-day return window

You can request a return or replacement within 7 days of receiving your order.

When you can return an item

• The item is damaged, defective or not working.
• You received the wrong item, size or colour.
• The item is not as described on our site.
• You changed your mind. The item must be unused, undamaged and in its original packaging.

What cannot be returned

• Opened or used beauty and personal-care items, for hygiene reasons, unless faulty.
• Items damaged by misuse, or returned without their parts and packaging.

How to request a return

1. Message us on WhatsApp at +91 80752 94151 within 7 days of delivery.
2. Send your name, order details and, for a damaged or wrong item, clear photos.
3. We reply within 24 hours and arrange the return or replacement with you.

Refunds and replacements

• For damaged, defective, wrong or not-as-described items, we choose a replacement or refund, as you prefer when stock allows. We cover the return delivery cost.
• For change-of-mind returns, we refund the item price once we receive the item and check it. Return delivery cost for these is confirmed with you on WhatsApp before you send it.
• Because orders are paid by cash on delivery, refunds are sent by bank transfer to the account you give us. We process refunds within 7 business days of approving your return. Your bank may need extra time to show the money.

Damaged on delivery

Please check your parcel when it arrives. If it is visibly damaged, tell the delivery person and message us straight away with photos.

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