Privacy Policy

Last updated: 4 November 2026

N&Z SHOP LLC ("N&Z SHOP", "we", "us") runs the online store at nzshopllc.com. This page explains what personal information we collect when you shop with us, how we use it, and your choices.

Information we collect

• Order details: your name, phone number, delivery address and the items you want, which you send to us on WhatsApp.
• Messages: anything you send through our contact form or WhatsApp chat.
• Basic site data: our hosting provider may log technical information such as your IP address, browser type and the pages you open.

The contact form and the order button on our site open WhatsApp with your message already written. The message is sent only when you press send in WhatsApp.

How we use your information

• To confirm, prepare and deliver your order.
• To answer questions and handle returns, replacements and refunds.
• To keep records that the law requires us to keep.
• To contact you about your order. We do not send marketing messages unless you ask us to.

Who we share it with

We share only what is needed to complete your order: your name, phone number and delivery address go to the courier or delivery partner. We do not sell your personal information. We may disclose information if the law requires it.

Payments

Orders are paid by cash on delivery, so we do not collect or store card or bank details. If we add online payments in future, they will be handled by a licensed payment provider and we will never see or store your full card number.

Third-party services

Our site uses WhatsApp (Meta) for messaging, Google Fonts for text styling and Netlify for hosting. These services have their own privacy policies.

How long we keep it

We keep order and support records for as long as needed to deliver your order, handle returns and meet legal and accounting requirements. After that we delete or anonymise them.

Your choices

You can ask us to show you the information we hold about you, correct it, or delete it. Message us on WhatsApp and we will respond within a reasonable time.

Children

Our store is meant for adults. We do not knowingly collect information from children.

Changes to this policy

We may update this page from time to time. The date at the top shows when it was last changed.

Contact us