Return & Refund Policy

N&Z SHOP (NAZY) – Return & Refund Policy

We want you to be happy with your purchase. If something isn't right, here's how returns work:

Return Window

You have 7 days from the date of delivery to request a return for eligible items.

Eligibility

Item must be unused, in original packaging, with all accessories included
Proof of purchase (order number) is required
Items marked as final sale or custom orders are not eligible for return

How to Request a Return

Contact us via WhatsApp or email with your order number and reason for return
We'll confirm eligibility and provide return instructions
Ship the item back or arrange pickup (return shipping costs may apply)

Refunds

Once we receive and inspect the returned item, refunds are processed within 5-7 business days to your original payment method. Shipping charges are non-refundable unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no extra cost to you.